FAQs

For more on how we care for your shipments, please check out Shipping and Handling. You will find shipping schedules by order type, i.e. chocolate vs non-chocolate. 
We work hard to ship your orders as soon as possible, but delivery times may be longer than usual due to carriers experiencing delays. Deliveries can be tracked with the tracking # provided in your order confirmation email.
We have a very short window that would allow us to make any changes or updates. Please contact us at aloha@maunaloa.com as soon as possible and we’ll see what we can do. Depending on when your order was placed, we cannot guarantee that your order is able to be updated or changed.  
Because we sell perishable products, we’re unable to process returns or exchanges, but please reach out to us at aloha@maunaloa.com. if you have any questions or concerns. 
We recommend storing your chocolate covered macadamias in a cool, dry place and keeping away from direct heat and/or sunlight. Please take care to bring any orders WITH chocolate indoors as soon as it arrives, especially during hot summer months. Additionally, avoid extreme temperature fluctuations including the refrigerator or freezer.
We try our best to make sure our chocolate products are shipped to you in the best possible conditions. For more info, check out Shipping and Handling.  Most likely what you’re seeing is a naturally occurring process called “bloom”, which happens when chocolate is exposed to extreme temperature fluctuations. So long as the product is enjoyed within the “Best Before Date”, it is safe to eat. If you have any additional questions or you're not 100% satisfied with your order, please email us at aloha@maunaloa.com.

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