We try our best to make sure our chocolate products are shipped to you in the best possible conditions. For more info, check out Shipping and Handling.
Most likely what you’re seeing is a naturally occurring process called “bloom”, which happens when chocolate is exposed to extreme temperature fluctuations. So long as the product is enjoyed within the “Best Before Date”, it is safe to eat. If you have any additional questions or you're not 100% satisfied with your order, please email us at firstname.lastname@example.org